FAQ

Frequently asked questions

Does pad holder could apply to the remote control of both Spark and Mavic pro?


PGY pad holder can be used generally on Spark, Mavic pro and Mavic Platinum




Does all accessories for Mavic pro can be used on Mavic platinum?


Yes, they are universal.




What’s in the sticker suit of Mavic pro and Phantom 4 pro?


These two type sticker suit include below products:

Body sticker*1

Extra battery stickers*2

Remote control screen film*1

Professional tool kit for film*1

User’s manual*1




Which camera models does PGY Gopro Adapter switch mount plate being suitable for?


The adapter can be suitable for below models:

1. DJI OSMO MOBILE

2. ZHIYUN SMOOTH-Q/SMOOTH-II/SMOOTH-III/SMOOTH-C

3. FEIYU SPG/SPGC/SPG LIVE/G4 PLUS/G4 PRO

4. Gopro Hero 6/5/4/3/3+

5. XIAOYI/XIAOYI 4K




Can the filter for Phantom 4 Pro and Phantom 4 Advanced be in common use?


Yes, they can. You are able to buy filter for Phantom 4 Pro to use.




Which are the applicable models for PGYTECH monitor hood?


PGY monitor hood products contain the following 7 types: L111:screen size<111mm iPhone6/7;Samsung S6/S7/S6 edge/S7 Edge;MIUI 5/4/4C L121:screen size<168mm iPad mini/mini 2/mini 4;Samsung Tab A 8.0";Tab S2 8.0";MIUI 2 L128:121mm<screen size<128mm iPhone6 Plus/7 Plus;Samsung NOTE 5/NOTE 7;Huawei Mate/P9 Plus/ Honor 6X; MX6;Note3;OPPO R9/R9S;Vivo X6 Plus/X7 Plus L168:screen size<168mm iPad mini/mini 2/mini 4;Samsung Tab A 8.0";Tab S2 8.0";MIUI 2 L200:168mm<screen size<200mm iPad 9.7"/iPad Pro 9.7"/iPad Air 9.7";Samsung Tab S 10.5";Tab S2 9.7";Tab S3 9.7"; Tab A 9.7";Tab 4 9.7" L220:screen size<220mm ipad 10.5''/ Samsung Galaxy Tab S 10.5'' L270:screen size<270mm ipad 12.9''




Where can I find tutorial video of PGYTECH product?


https://www.youtube.com/channel/UC5iUanC-skrQmHBfzs247Iw




Does the Riser kit and Propeller guard for Spark can be used at the same time?


The Riser kit & Propeller guard for Spark set include Riser kit, they can use simultaneously.

But individual Riser kit and Propeller guard couldn’t apply at the same time.




  1. What is the function of the camera cage?


The PGYTECH OSMO Action Camera Cage comes equipped with an action camera interface at the bottom of the cage and connects to any shooting device with a universal interface, such as a tripod or selfie stick. There are two cold shoes on the top and side of the cage, respectively, that offer access to the camera, light, and microphone. A detachable cold shoe with a 1/4'' thread connects the cage with a tripod in the vertical or horizontal direction, which allows for free switching between shooting models. The height of the top shoe can be increased with the help of the 1/4'' thread cold shoe, so as to make sure the connection of a camera light will not influence the function of the camera. Openings are reserved on the cage’s side for power delivery, connections with microphones, or to replace a storage card.




  1. What is the function of the camera cage?


The PGYTECH OSMO Action Camera Cage comes equipped with an action camera interface at the bottom of the cage and connects to any shooting device with a universal interface, such as a tripod or selfie stick. There are two cold shoes on the top and side of the cage, respectively, that offer access to the camera, light, and microphone. A detachable cold shoe with a 1/4'' thread connects the cage with a tripod in the vertical or horizontal direction, which allows for free switching between shooting models. The height of the top shoe can be increased with the help of the 1/4'' thread cold shoe, so as to make sure the connection of a camera light will not influence the function of the camera. Openings are reserved on the cage’s side for power delivery, connections with microphones, or to replace a storage card.




  1. Can PGYTECH camera cage work with a tripod?


Yes, it can work with a tripod 1/4” action camera universal mount to 1/4 or a detachable cold shoe with 1/4’’ thread ,or directly connecting the PGYTECH Action Camera Extension Pole Tripod.

the camera cage has a GoPro universal interface, a cold shoe, and a 1/4” threaded insert. A tripod with a 1/4" screw can be attached directly to the camera cage, or you can use the PGYTECH 1/4" interface to attach to the universal interface. Accessories can be connected to the universal interface of the camera cage.




  1. Will the microphone be affected by the camera cage?


The built-in microphone will be affected, and the potential influence on external microphone is not certain because the audio adapter is not released for now.




  1. Do I need to disassemble the camera cage when charging?


No, there are openings at the cage’s side for power delivery, connections with microphones, or storage card replacement.




  1. Will the installation of a camera cage affect the attachment of filters?


No




  1. Can OSMO ACTION be placed in an OSMO Pocket carrying case Mini when the camera cage is installed?


Yes




  1. When using a camera cage, can the side cover of OSMO Action be opened?


Yes, there is an open space on the cage’s side for power delivery, connections with microphones, or to replace a storage card.




  1. Can camera cages be used underwater?


Yes.




  1. Why do you need a filter?


PGYTECH OSMO ACTION UV filter (Professional Edition) reduces the level of ultraviolet light exposure during photography sessions and effectively protects the camera lens.

PGYTECH OSMO ACTION CPL filter (Professional Edition) can effectively eliminate polarized light, increase color density, deepen blues, highlight white clouds, make a picture more transparent, and improve the clarity and expressiveness of pictures.

PGYTECH OSMO ACTION Filter ND Set (ND 8 16 32 64) (Professional Edition) reduces the amount of light entering the camera, allowing it to select the correct exposure value and prevent overexposure.

PGYTECH OSMO ACTION Filter ND-PL Set (NDPL 8 16 32 64) (Professional Edition) reduces the amount of light entering the camera, allowing for appropriate exposure value selection while eliminating unwanted polarized light.




  1. Can the filter be used underwater?


General filters are not recommended for underwater photography. Snorkel filters are especially designed for this particular scenario.




  1. Is the CPL filter rotatable to adjust the polarization angle?


Yes.




  1. Does the attachment of a PGYTECH filter require removal of the original lens?


No, PGYTECH filters adopt a faster and safer and more convenient attachment design, with no need to remove the original lens, saving you the need for repeated disassembly and assembly.




  1. Is the PGYTECH filter glass or plastic?


Made of German SCHOTT glass, PGYTECH filters have excellent imaging performance due to the adaptation of multiple grinding and polishing processes. A double-sided, multi-layer vacuum coating process ensures first-class waterproof, oil-proof, and anti-scratch protection, as well as easier access for cleaning.




  1. Why is the attachment of a PGYTECH filter the only thing needed to cover the original? What is the advantage of this design compared with other manufacturer’ screw-thread filters?


The PGYTECH filter with replacement-free attachment has several advantages:

1. There is no need to remove the original. Rather, directly attach the PGYTECH filter to ensure its water-resistant and anti-dust capacities, as the original could be damaged during replacement (e.g., unscrewing the original filter may impair the camera’s function during extreme weather).

2. The fast-attachment design, one-step attachment, and detachment together create a convenient and fast user experience. The PGYTECH filter can greatly reduce the trouble caused by the repeated replacement of filters for different shooting requirements.




  1. Why do you need a lens hood?


The PGYTECH OSMO ACTION lens hood precisely matches the camera lens and effectively protects the lens from stray sunlight without blocking the field of view.




  1. Will the lens hood affect shooting?


No, although it is suggested that the side having the brand logo should be attached upward in case of any shadows in your shots.




  1. What materials are the lens hood made from?


Silica gel.




  1. Can the lens hood be used simultaneously with filters?


The lens hood can be used simultaneously with the original filter but not with the PGYTECH filter.




  1. Can I use the lens with a camera cage simultaneously?


Yes.




  1. Can I place OSMO ACTION with the lens hood attached into the carrying case/carrying case mini?


Yes.




  1. Why choose PGYTECH OSMO ACTION screen protector?


The PGYTECH OSMO ACTION screen protector provides reliable protection by utilizing materials that are three times harder than the average protector with outstanding anti-scratch performance. Its exquisite arc edge precisely matches the screen, offering seamless protection. Excellent visibility coupled with sensitive touch control ensure smooth operation, while electrostatic nano-absorption makes attachment easier.




  1. Can I use the original camera cage or PGYTECH camera cage with the screen protector at the same time?


Yes.




  1. Why use the PGYTECH Type-C to Type-C/Type-C to lightning 65cm cable?


The PGYTECH Type-C to Type-C cable is specifically designed for OSMO POCKET. It connects your OSMO Pocket to your mobile phone with a Type-C port or iPad to allow for shooting control with a bigger screen.




  1. Why is the cable length 65cm?


The 65cm cable length precisely satisfies photographer's shooting needs, avoiding being too long or too short.




  1. Can the data cable be used for power delivery and data transmission?


Yes.




  1. Is the Type-C to lightning data cable officially certified by Apple?


Yes.we utilize an authorized lightning chip with MFI official certification.




  1. Why choose the PGYTECH action camera floating hand grip?


The PGYTECH action camera floating hand grip offers a better handheld experience during underwater photography. Its floating body and wrist-strap attachment keep the camera above the surface of the water and prevent it from sinking. A recognizable red rear cover made from aeronautic aluminum can help you easily find the floating hand grip underwater.




  1. What action cameras is the PGYTECH action camera floating hand grip compatible with?


The universal interface can work with GoPro, OSMO Action, OSMO pocket, Xiaoyi, and all other action cameras with a GoPro universal interface.




  1. Is the PGYTECH action camera floating hand grip compatible with a DJI original locking screw?


When using a PGYTECH floating hand grip, you do not need to use the original locking screw. Please use the PGYTECH pin.




  1. Can the floating hand grip be used on land?


Yes. Although the floating hand grip is designed for underwater photography, it is also a good handheld device for any scenario other than underwater shooting, with its superior quality to most related products, as well as its usage-based and customer-oriented design.




  1. What is the maximum diving depth?


Its underwater abilities reaches 60 meters.








  1. Will OSMO ACTION or GoPro sink with the use of the floating hand grip?


No, the floating hand grip utilizes a hollow-sealed design with underwater buoyancy taken into consideration, which prevents the equipment from sinking even if it accidentally slips out of your hands.





Does pad holder could apply to the remote control of both Spark and Mavic pro?


PGY pad holder can be used generally on Spark, Mavic pro and Mavic Platinum




Does all accessories for Mavic pro can be used on Mavic platinum?


Yes, they are universal.




What’s in the sticker suit of Mavic pro and Phantom 4 pro?


These two type sticker suit include below products:

Body sticker*1

Extra battery stickers*2

Remote control screen film*1

Professional tool kit for film*1

User’s manual*1




Which camera models does PGY Gopro Adapter switch mount plate being suitable for?


The adapter can be suitable for below models:

1. DJI OSMO MOBILE

2. ZHIYUN SMOOTH-Q/SMOOTH-II/SMOOTH-III/SMOOTH-C

3. FEIYU SPG/SPGC/SPG LIVE/G4 PLUS/G4 PRO

4. Gopro Hero 6/5/4/3/3+

5. XIAOYI/XIAOYI 4K




Can the filter for Phantom 4 Pro and Phantom 4 Advanced be in common use?


Yes, they can. You are able to buy filter for Phantom 4 Pro to use.




Which are the applicable models for PGYTECH monitor hood?


PGY monitor hood products contain the following 7 types: L111:screen size<111mm iPhone6/7;Samsung S6/S7/S6 edge/S7 Edge;MIUI 5/4/4C L121:screen size<168mm iPad mini/mini 2/mini 4;Samsung Tab A 8.0";Tab S2 8.0";MIUI 2 L128:121mm<screen size<128mm iPhone6 Plus/7 Plus;Samsung NOTE 5/NOTE 7;Huawei Mate/P9 Plus/ Honor 6X; MX6;Note3;OPPO R9/R9S;Vivo X6 Plus/X7 Plus L168:screen size<168mm iPad mini/mini 2/mini 4;Samsung Tab A 8.0";Tab S2 8.0";MIUI 2 L200:168mm<screen size<200mm iPad 9.7"/iPad Pro 9.7"/iPad Air 9.7";Samsung Tab S 10.5";Tab S2 9.7";Tab S3 9.7"; Tab A 9.7";Tab 4 9.7" L220:screen size<220mm ipad 10.5''/ Samsung Galaxy Tab S 10.5'' L270:screen size<270mm ipad 12.9''




Where can I find tutorial video of PGYTECH product?


https://www.youtube.com/channel/UC5iUanC-skrQmHBfzs247Iw




Does the Riser kit and Propeller guard for Spark can be used at the same time?


The Riser kit & Propeller guard for Spark set include Riser kit, they can use simultaneously.

But individual Riser kit and Propeller guard couldn’t apply at the same time.




  1. What is the function of the camera cage?


The PGYTECH OSMO Action Camera Cage comes equipped with an action camera interface at the bottom of the cage and connects to any shooting device with a universal interface, such as a tripod or selfie stick. There are two cold shoes on the top and side of the cage, respectively, that offer access to the camera, light, and microphone. A detachable cold shoe with a 1/4'' thread connects the cage with a tripod in the vertical or horizontal direction, which allows for free switching between shooting models. The height of the top shoe can be increased with the help of the 1/4'' thread cold shoe, so as to make sure the connection of a camera light will not influence the function of the camera. Openings are reserved on the cage’s side for power delivery, connections with microphones, or to replace a storage card.




  1. What is the function of the camera cage?


The PGYTECH OSMO Action Camera Cage comes equipped with an action camera interface at the bottom of the cage and connects to any shooting device with a universal interface, such as a tripod or selfie stick. There are two cold shoes on the top and side of the cage, respectively, that offer access to the camera, light, and microphone. A detachable cold shoe with a 1/4'' thread connects the cage with a tripod in the vertical or horizontal direction, which allows for free switching between shooting models. The height of the top shoe can be increased with the help of the 1/4'' thread cold shoe, so as to make sure the connection of a camera light will not influence the function of the camera. Openings are reserved on the cage’s side for power delivery, connections with microphones, or to replace a storage card.




  1. Can PGYTECH camera cage work with a tripod?


Yes, it can work with a tripod 1/4” action camera universal mount to 1/4 or a detachable cold shoe with 1/4’’ thread ,or directly connecting the PGYTECH Action Camera Extension Pole Tripod.

the camera cage has a GoPro universal interface, a cold shoe, and a 1/4” threaded insert. A tripod with a 1/4" screw can be attached directly to the camera cage, or you can use the PGYTECH 1/4" interface to attach to the universal interface. Accessories can be connected to the universal interface of the camera cage.




  1. Will the microphone be affected by the camera cage?


The built-in microphone will be affected, and the potential influence on external microphone is not certain because the audio adapter is not released for now.




  1. Do I need to disassemble the camera cage when charging?


No, there are openings at the cage’s side for power delivery, connections with microphones, or storage card replacement.




  1. Will the installation of a camera cage affect the attachment of filters?


No




  1. Can OSMO ACTION be placed in an OSMO Pocket carrying case Mini when the camera cage is installed?


Yes




  1. When using a camera cage, can the side cover of OSMO Action be opened?


Yes, there is an open space on the cage’s side for power delivery, connections with microphones, or to replace a storage card.




  1. Can camera cages be used underwater?


Yes.




  1. Why do you need a filter?


PGYTECH OSMO ACTION UV filter (Professional Edition) reduces the level of ultraviolet light exposure during photography sessions and effectively protects the camera lens.

PGYTECH OSMO ACTION CPL filter (Professional Edition) can effectively eliminate polarized light, increase color density, deepen blues, highlight white clouds, make a picture more transparent, and improve the clarity and expressiveness of pictures.

PGYTECH OSMO ACTION Filter ND Set (ND 8 16 32 64) (Professional Edition) reduces the amount of light entering the camera, allowing it to select the correct exposure value and prevent overexposure.

PGYTECH OSMO ACTION Filter ND-PL Set (NDPL 8 16 32 64) (Professional Edition) reduces the amount of light entering the camera, allowing for appropriate exposure value selection while eliminating unwanted polarized light.




  1. Can the filter be used underwater?


General filters are not recommended for underwater photography. Snorkel filters are especially designed for this particular scenario.




  1. Is the CPL filter rotatable to adjust the polarization angle?


Yes.




  1. Does the attachment of a PGYTECH filter require removal of the original lens?


No, PGYTECH filters adopt a faster and safer and more convenient attachment design, with no need to remove the original lens, saving you the need for repeated disassembly and assembly.




  1. Is the PGYTECH filter glass or plastic?


Made of German SCHOTT glass, PGYTECH filters have excellent imaging performance due to the adaptation of multiple grinding and polishing processes. A double-sided, multi-layer vacuum coating process ensures first-class waterproof, oil-proof, and anti-scratch protection, as well as easier access for cleaning.




  1. Why is the attachment of a PGYTECH filter the only thing needed to cover the original? What is the advantage of this design compared with other manufacturer’ screw-thread filters?


The PGYTECH filter with replacement-free attachment has several advantages:

1. There is no need to remove the original. Rather, directly attach the PGYTECH filter to ensure its water-resistant and anti-dust capacities, as the original could be damaged during replacement (e.g., unscrewing the original filter may impair the camera’s function during extreme weather).

2. The fast-attachment design, one-step attachment, and detachment together create a convenient and fast user experience. The PGYTECH filter can greatly reduce the trouble caused by the repeated replacement of filters for different shooting requirements.




  1. Why do you need a lens hood?


The PGYTECH OSMO ACTION lens hood precisely matches the camera lens and effectively protects the lens from stray sunlight without blocking the field of view.




  1. Will the lens hood affect shooting?


No, although it is suggested that the side having the brand logo should be attached upward in case of any shadows in your shots.




  1. What materials are the lens hood made from?


Silica gel.




  1. Can the lens hood be used simultaneously with filters?


The lens hood can be used simultaneously with the original filter but not with the PGYTECH filter.




  1. Can I use the lens with a camera cage simultaneously?


Yes.




  1. Can I place OSMO ACTION with the lens hood attached into the carrying case/carrying case mini?


Yes.




  1. Why choose PGYTECH OSMO ACTION screen protector?


The PGYTECH OSMO ACTION screen protector provides reliable protection by utilizing materials that are three times harder than the average protector with outstanding anti-scratch performance. Its exquisite arc edge precisely matches the screen, offering seamless protection. Excellent visibility coupled with sensitive touch control ensure smooth operation, while electrostatic nano-absorption makes attachment easier.




  1. Can I use the original camera cage or PGYTECH camera cage with the screen protector at the same time?


Yes.




  1. Why use the PGYTECH Type-C to Type-C/Type-C to lightning 65cm cable?


The PGYTECH Type-C to Type-C cable is specifically designed for OSMO POCKET. It connects your OSMO Pocket to your mobile phone with a Type-C port or iPad to allow for shooting control with a bigger screen.




  1. Why is the cable length 65cm?


The 65cm cable length precisely satisfies photographer's shooting needs, avoiding being too long or too short.




  1. Can the data cable be used for power delivery and data transmission?


Yes.




  1. Is the Type-C to lightning data cable officially certified by Apple?


Yes.we utilize an authorized lightning chip with MFI official certification.




  1. Why choose the PGYTECH action camera floating hand grip?


The PGYTECH action camera floating hand grip offers a better handheld experience during underwater photography. Its floating body and wrist-strap attachment keep the camera above the surface of the water and prevent it from sinking. A recognizable red rear cover made from aeronautic aluminum can help you easily find the floating hand grip underwater.




  1. What action cameras is the PGYTECH action camera floating hand grip compatible with?


The universal interface can work with GoPro, OSMO Action, OSMO pocket, Xiaoyi, and all other action cameras with a GoPro universal interface.




  1. Is the PGYTECH action camera floating hand grip compatible with a DJI original locking screw?


When using a PGYTECH floating hand grip, you do not need to use the original locking screw. Please use the PGYTECH pin.




  1. Can the floating hand grip be used on land?


Yes. Although the floating hand grip is designed for underwater photography, it is also a good handheld device for any scenario other than underwater shooting, with its superior quality to most related products, as well as its usage-based and customer-oriented design.




  1. What is the maximum diving depth?


Its underwater abilities reaches 60 meters.








  1. Will OSMO ACTION or GoPro sink with the use of the floating hand grip?


No, the floating hand grip utilizes a hollow-sealed design with underwater buoyancy taken into consideration, which prevents the equipment from sinking even if it accidentally slips out of your hands.





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